Job Title: Employee Experience and Events Manager

Department: People & Culture
Location: Boston, Hybrid (3x/wk onsite)

Position Summary

The Employee Experience Manager is a strategic leader within the People & Culture team, responsible for designing, executing, and elevating the associate experience through forward-thinking planning, innovative communications, and tailored support for both in-office and virtual associates. This role ensures that every associate—regardless of location—feels connected, recognized, and engaged through thoughtful cultural initiatives, company events, recognition programs, and strategic communications. The position directly links events, communications, and recognition to performance, engagement, and business outcomes, reinforcing the company’s Extreme Competitive Advantage: People are #1.

Key Responsibilities

Strategic Planning & Alignment

• Develop long-term strategies for associate engagement that enhance our employer brand and align with business goals, culture, and performance outcomes.
• Partner with leadership to craft messaging for key initiatives, celebrations, and recognition moments.
• Ensure consistency in tone, branding, and delivery across communication channels.

Corporate Meetings & Events

• Plan, prepare, and execute major company events, including:
  • Eight monthly Corporate Meetings
  • Business Works (annual global company event)
  • Product Training Trips (PTTs)/ Lead Trips
  • Excellence in Service/ Teamwork recognition trip
  • Odyssey (new hire experience & continued Management Learning)
  • Annual holiday parties, milestone anniversaries, cultural observances, weekly culture activities, and pop-up events
• Manage event logistics (site selection, contracts, vendors, budgets) while ensuring experiences foster meaningful connection between associates in all locations.
• Collect post-event insights to refine strategy and elevate future experiences.

Strategic Communications

• Design and deliver internal communications that inspire, inform, and unify associates across all geographies.
• Partner with leadership to craft clear, compelling messaging around key initiatives, culture moments, and recognition.
• Ensure consistency of tone, brand voice, and delivery across all communication channels and platforms.

Recognition & Milestone Celebrations

• Create and implement recognition programs directly tied to performance, engagement, and business objectives.
• Lead the design and execution of milestone rewards and celebrations that resonate with both in-office and virtual associates.

Volunteering & Global Engagement

• Plan and execute 25+ annual volunteering events that highlight corporate social responsibility.
• Collaborate with the People & Culture team in Dubrovnik to ensure global alignment and shared cultural experiences.

Virtual Associate Experience

• Lead strategy and execution of innovative approaches to connect, recognize, and engage virtual associates.
• Implement tools and technologies to enhance the virtual employee journey, ensuring associate integration with our company culture..

Qualifications

• 5+ years of experience in employee engagement, internal communications, or event strategy (HR/People & Culture background preferred).
• Demonstrated success managing large-scale events and recognition programs across hybrid and global workforces.
• Exceptional written and verbal communication skills, with experience developing compelling internal communications.
• Strong organizational, budgeting, and project management skills with the ability to balance multiple priorities.
• Expertise in creating impactful virtual associate experiences and leveraging digital tools for engagement.
• Experience leading volunteering and global cultural engagement programs.
• Creative mindset with a passion for innovation in employee experience design.
• Collaborative leader with the ability to influence across teams and levels without direct authority.